Items purchased online from London Gymnast can be returned for a refund or exchange within 14 days from the date of purchase, provided they are returned in a re-sellable condition with any tags attached. The cost of returning the item is to be covered by the customer. We suggest you use Recorded Delivery, as refunds will not be issued for any items that fail to reach us.
Refunds are processed in 1-2 working days from when the goods are received – refunded back to the original purchase method. Delivery charges are non-refundable except where an item is faulty. In the case of a faulty item, the cost of returning the item to us will also be refunded.
In addition to this returns policy, under the UK’s distance selling regulations, you have the right to cancel the purchase contract within 7 days. Your statutory rights are not affected.
Please send any returns to 9 The Arcade, Eltham High Street, London SE9 1BE.
Please contact us at via the form on the right with any queries.